ENTERPRISE IT

Empowering contact centers in age of AI to elevate customer experience and brand loyalty

ETCIO, in association with NICE, hosted a virtual interview on the topic “Empowering Contact Centers in the Age of AI to Elevate Customer Experience and Brand Loyalty.” During this interaction, Sanjay Gupta, VP & Managing Director, South Asia and Middle East, NICE, shared his views on the transformative power of AI for enhancing efficiency and elevating customer experience.

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Accelerating shift to the cloud means the market opportunity for providers is narrowing.
Cloud solutions will drive IT solutions for the foreseeable future

By 2025, over 95% of new digital workloads will be deployed on cloud-native platforms, up from 30% in 2021. In 2022, global cloud revenue is estimated to total $474 billion, up from $408 billion in 2021.
5G will unlock intelligence, use data smartly for profitability and better CX

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Atos to hire about 15,000 people in India over the next 12 months

India is an important market for the French firm, which is partnering with the government on the National Supercomputing Mission.
Spending on big data, analytics by Indian enterprises to touch $2bn in 2021: IDC

From an industry standpoint, banking has the largest share of spending in 2021, with an expected CAGR of 13.7 per cent during the forecast period till 2025, IDC said.
Non-IT leaders to build most of tech products by 2024: Report

Gartner anticipates that in 2023, $30 billion in revenue will be generated by products and services that did not exist pre-pandemic.
Banking on cloud services to protect telco infra from large-scale DDoS attacks: Radware's Nikhil Taneja

"At this time we are focusing on creating and strengthening our new Cloud Service Partners (CSP’s) including large GSI’s and a few of the large Data Center Players in the territory. We would be open to expanding strategic partnerships in SAARC and the Middle East," said Taneja.
Nasscom urges govt to temporarily relax FCRA Act

Nasscom said that providing a temporary waiver to the FCRA Act would enable the industry to bring in the required aid to India.
Sify Q4 results: Net profit jumps over 6-fold to Rs 90 crore

The revenue of Sify increased by 19.5 per cent to Rs 686 crore during the quarter under consideration from Rs 573.6 crore in the corresponding period of the previous financial year.
90% of enterprises state Internet of Things crucial for their digital transformation plans: Omdia

IoT deployments are also maturing within organisations as 73% of respondents said their projects were either in full deployment or in trial/Proof of Concept (PoC) stage, rising 4% annually.
Sanctioned Russian IT company partners with Microsoft, IBM

That company, Positive Technologies, claims more than 2,000 customers in 30 countries, including major European banks Societe Generale and ING, as well as Samsung, SK Telecom of South Korea and BT, the British telecommunications giant.